Question 1

What is Esfrega?

Accepted Answer

Esfrega is a marketplace that connects clients with cleaning professionals in Portugal. We offer a platform where professionals can create free profiles and clients can search and contact them directly, without intermediaries.

Question 2

How does Esfrega work?

Accepted Answer

Professionals create free profiles with information about services, location and prices. Clients search by city, service or on the map, view detailed profiles and contact directly via email, phone or WhatsApp. Esfrega does not intervene in the hiring process.

Question 3

Is Esfrega free for clients?

Accepted Answer

Yes, Esfrega is completely free for clients. We don't charge commissions, contact fees or any amount. Direct contact with professionals is always free.

Question 4

How do we validate professionals?

Accepted Answer

Profiles are self-declared by professionals. Esfrega does not verify identity, insurance, certifications or criminal history. We recommend that clients request proof directly from professionals before hiring.

Question 5

How much does it cost to use Esfrega as a professional?

Accepted Answer

The basic plan is free and allows you to create a profile, add a photo, short description and 2 services. The PRO plan (€9.90/month or €89/year) offers detailed description, unlimited services, phone contact, custom URL and search highlight.

Question 6

Can I cancel the PRO plan at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. You will continue to have access to PRO features until the end of the paid period. There are no contracts or commitment periods.

Question 7

How does PRO plan payment work?

Accepted Answer

We accept credit/debit cards and other secure payment methods via Stripe. Billing is automatic (monthly or annual) and you can cancel anytime. The first 100 professionals get 50% off with code FOUNDING50.

Question 8

How do I contact a professional?

Accepted Answer

After finding a professional in search, you can contact via email (visible on all profiles), phone or WhatsApp (PRO profiles only). Contact is direct, without Esfrega intermediaries.

Question 9

How do reviews work?

Accepted Answer

Reviews are left by clients who hired the professional. Only authenticated users can review and each client can leave one review per professional. Reviews are verified and cannot be edited after publication.

Question 10

Can I hire professionals for any type of cleaning?

Accepted Answer

Yes, Esfrega includes professionals for home cleaning, offices, post-construction, vacation rental (Airbnb) cleaning, deep cleaning and other related services. Each professional indicates the services they offer on their profile.

Question 11

What does 'Active insurance' mean on a profile?

Accepted Answer

The 'Active insurance' indication is self-declared by the professional. Esfrega does not verify insurance policies. We recommend requesting proof directly from the professional before hiring, if this is an important criterion for you.

Question 12

Does Esfrega guarantee the quality of professionals?

Accepted Answer

No. Esfrega is a direct contact platform. We do not verify, guarantee or intervene in the quality of services provided. We recommend checking reviews, requesting references and asking questions directly to professionals before hiring.

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